Terms Of Service and Key Facts

Section 1 - Who we are

1.1 Compare funerals Europe based 24 av. Paniagua Sotogrande, Galerias Paniagua de local 30-31, San Roque, Cadiz 11310 CIF B72432206 is a separate entity from Compare Funerals Ltd, which is situated at 63 Fulford Close, Bideford, England, EX39 4DX, Registration – 12998055. However, both companies work very closely to ensure your funeral is fulfilled.

1.2 Upon successfully purchasing a funeral plan from us, you will receive your plan agreement and pack. This will comprise of: Your Welcome letter, A copy of your Terms and Conditions, your Plan Certificate, and your Cancellation Form.

Section 2 – What is covered

2.1 All plans cover the cost of all necessary paperwork, including death certificates in Spanish & International and Cremation Certificate.

2.2 All plans cover, the cost of collection, care and preparation, coffin and return of ashes and paperwork.

2.3 All plans cover the whole of Spain and various other countries. If in the UK on a short term holiday, we will transfer to a UK plan provider to cover the costs of your funeral.

2.4 Your plan ensures the Nominated Funeral Director which we aim to do within 50km of your home residence. (Direct cremation plans may be further afield). We will cover their costs either towards burial or cremation at no further charge to you and as laid out in these terms and conditions depending on your chosen plan.

2.5 Please visit the terms and condition specific to your chosen plan for full details of what it covers. Some plans may include a religious service or repatriation.

2.6 More than one person may be named on a single plan, the plan may also be transferred to a 3rd party

2.7 All plans provide cards containing our emergency contact information. These may be given to friends/family for when the time comes.

Section 3 – What is NOT covered

3.1 Burial Plot or Niche fees

3.2 Headstones

3.3 Recovery fee of body if it has been signed into the care of a funeral director not authorized by Compare Funerals

3.4 The provision of a funeral on a weekend or public holiday or at any unusual hour outside the normal course of business

3.5 Fees for an organist, special announcer, magician, musician, or other entertainer of any kind

3.6 Fees for a funeral which is not a normal funeral service Any service where there are extra charges to pay to specifically use that venue

3.7 Utility costs for a service (extra heaters and/or generators and/or gas), marquees, pop-up bars and/or novelty items or events Balloons and Decorations

3.8 Changes to prices that may reflect any additional cost to us due to changes in local laws or regulations

3.9 Any other service or facility which would not normally be included in a normal funeral

3.10 Fees for a military gun salute, a military funeral, the hiring or purchasing of animals (including but not limited to doves and owls) Refunds for lost time or financial burden because of a late funeral or late proceedings

Section 4 – Payment options

4.1 Pay in full,

4.1.2 The plan is in force immediately

4.2 Spread the payments

4.2.2 Up to 5 years interest free, monthly payments will come from the same card as the initial payment

4.2.3 If there is any outstanding balance when the client passes, the family will have a choice; Clear the remaining balance or we will refund what has been paid minus cancellation fee.

4.2.4 You can pay off lump sums or clear the balance early at any time without penalty.

4.3 Clients may also lock in the price of their funeral for €500. The outstanding balance will be due on or before death.

Section 5 – Cancellation

5.1 Notify us in writing by contacting: info@comparefuneral.org

5.1.2 Fill out the cancellation form that came with your Plan documentation and returning it via recorded delivery, to us at:

Compare Funerals 24 av.

Paniagua Sotogrande Galerias Paniagua de local 30-31

San roque, Cadiz 11310

5.2 If you decide to cancel by email, please ensure that you let us have as much information as possible to avoid any potential delays. This will include the plan holder’s date of birth, plan number (found within your plan documentation and in your welcome email) and any contact details necessary lest we need to verify any details with them.

5.3 If you decide to cancel within 14 days of receiving your pack, then Compare Funerals will refund your plan money in full without deduction of any fees. If you cancel after the 14-day period has lapsed, Compare Funerals will refund your money less a €500 administration charge.

5.4 All refunds will be made within 30 days and must be directly to the plan- holder or the plan holder’s estate

5.5 If the amount paid to Compare Funerals is less than the administration/ cancellation charge upon cancellation, then you will be liable for settling the balance between yourself and Compare Funerals

5.5.1 If you decide to cancel and the amount that you have paid to us is less than our cancellation fee, then, we will not be able to issue you with a refund for any monies and will be under no obligation to fulfil your plan. Our cancellation fee is €500 in this instance

5.6 If you do not cancel the plan within the 14-day reflection period it will be Implied you agree to all terms

Section 6 – Complaints

6.1 We make every effort to excel in the service we provide. However, if you feel we have not met your expectations, please contact our Client Relations Department who will acknowledge your complaint within 7 working days and will do their utmost to ensure any issue is dealt with as quickly and efficiently as possible. Our Client Relations Department can be contacted as follows:

Address: Client Relations Department;

Compare Funerals 24 av. paniagua Sotogrande

Galerias Paniagua de local 30-31

san roque, cadiz 11310

Telephone: +34 911 436 813

Email: info@comparefuneral.org